Rating: 
Summary: AT&T 964 review
Review: After reading other reviews from other customers, I think it would be wise for AT&T to either replace this phone with another corrected model to the 12 station package, or correct the problem
on all there 964 phones.,or just discontinue these phones and
come up with a new system. The color could be better also.(Dove Gray?). & the buttons a little bigger.
Rating:
Summary: These phones do not integrate!!
Review: As a small business, I needed an inexpensive telephone system. Purchased three of these phones to integrate with the 955s. All of the complaints I have read in the other product reviews are my complaints. These phones do not work together as a system. ALL OF MY CLIENTS ARE MAD AT ME!! Voice mail is non-existent (not to mention confusing to set up) because you cannot receive a "voice-mail" if you're using the phone! Bad purchase.....Big, costly mistake.
Rating:
Summary: These phones do not integrate!!
Review: As a small business, I needed an inexpensive telephone system. Purchased three of these phones to integrate with the 955s. All of the complaints I have read in the other product reviews are my complaints. These phones do not work together as a system. ALL OF MY CLIENTS ARE MAD AT ME!! Voice mail is non-existent (not to mention confusing to set up) because you cannot receive a "voice-mail" if you're using the phone! Bad purchase.....Big, costly mistake.
Rating: 
Summary: Has one major problem
Review: Bought three of these phones for a small office. All features worked reasonably well with the exception of voice mail. Recorded message quality is poor. The major issue is the same as described by reviewer Laura G related to DTAD & Auto Attendant. I did succeed with AT&T tech support when they told me it was a known issue related to line disconnect signal strength. If your system carrier is unable to adjust strength, then do not buy these phones! AT&T advised me to return the phones.
Rating:
Summary: Costly Dissappointment
Review: I am using it as a stand alone in a home office. Featurewise it is ideal for this purpose. However, I have lost power in the building a few times this year and the internal battery backup has never retained the program settings - which are extensive and confusing. I agree with others, the most annoying anomoly is the failure to drop an incoming call to voicemail while you are on another call. (Your caller hears constant ringing.) I cannot tell you how many times my customers have said they tried to reach me but my phone was broken.(...)
Rating:
Summary: Not worth it.
Review: I bought this to be a stand-alone phone for a home office. Although this phone seemed packed with features, there were a several things that detract. 1) If you're on one line the answering machine will not answer if another call comes in. 2) The answering machine can not be selectively turned on or off for individual lines. 3) Poor sound quality on the recordings as well as VERY low sound volume when picking up messages remotely. 4) My unit had a defective power supply (LOUD hum) and AT&T would not replace it w/o sending in the whole unit. Not good, stay away.
Rating: 
Summary: Stand Alone Works Well
Review: I had no problems setting it up and it works well. If you need 4 lines and an answering machine, this will do the job.
Rating:
Summary: Terrible System
Review: I have a small business and purchased three of these phones, and all are absolutely a piece of junk. The answering machine was very important for me because patients need to leave messages. First, the outgoing message is so faint and full of static, it sounds as though I'm calling from space. Second, it does not take messages as promised, and as a result I have my "face ripped off" all day long for not answering patient's urgent calls. Of course, I had to buy THREE of them--which makes it all so special--NOT!
Rating:
Summary: Terrible System
Review: I have a small business and purchased three of these phones, and all are absolutely a piece of junk. The answering machine was very important for me because patients need to leave messages. First, the outgoing message is so faint and full of static, it sounds as though I'm calling from space. Second, it does not take messages as promised, and as a result I have my "face ripped off" all day long for not answering patient's urgent calls. Of course, I had to buy THREE of them--which makes it all so special--NOT!
Rating:
Summary: Poor support & difficult to program
Review: I have had this phone for about 9 months. Programming the phones is very difficult. In order to get help from customer support I had to use a cell phone. Most recently all I got was a recording telling me my call was being transferred - for 17 minutes, but it never was transferred. I used the cell phone because in order to get help with programming the phones, you cannot be using the phones - they do only one thing at a time. I have found that if you are on one line and the other rings, the answering system will not pick up the call. The only time I get messages is if the phone is not being used at all. My intent was that if I was on one line and the other rang, that the answering function would pick it up. I bought 2 phones to ensure this would work but after 9 months it is worse than ever. Good luck.
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