<< 1 >>
Rating: 
Summary: Good system, but Customer Service.....
Review: I agree with the previous reviewer that Gateway customer service is lacking. In my case, I ordered the PC from the Gateway website with their "order by 12/19 to receive by 12/24" which was missing the fine print that the shipping guarantee didn't apply to desktops or notebooks. I contacted Gateway on 12/24 when the PC didn't arrive and was notified that the guarantee didn't apply and they were sorry. Later I tracked my shippment and it was direct shipped from Singapore and I received it on 1/2. After I got it, I will say that it is a very impressive system, almost an equal to my HP desktop. Not everything works well on a widescreen monitor, but with a little tweaking everything will work. The 54g built in wireless works perfectly with my Linksys network and there is an "on/off" button for the radio if you are using batteries and don't need it. My only complaint with the PC is the short battery time and lack of location to add a second battery. Considering that this stays plugged in 99% of the time it isn't a huge issue, but I like to have options. Even though I like the system, I will think twice before buying a PC from Gateway again.
Rating:
Summary: Good system, but Customer Service.....
Review: I agree with the previous reviewer that Gateway customer service is lacking. In my case, I ordered the PC from the Gateway website with their "order by 12/19 to receive by 12/24" which was missing the fine print that the shipping guarantee didn't apply to desktops or notebooks. I contacted Gateway on 12/24 when the PC didn't arrive and was notified that the guarantee didn't apply and they were sorry. Later I tracked my shippment and it was direct shipped from Singapore and I received it on 1/2. After I got it, I will say that it is a very impressive system, almost an equal to my HP desktop. Not everything works well on a widescreen monitor, but with a little tweaking everything will work. The 54g built in wireless works perfectly with my Linksys network and there is an "on/off" button for the radio if you are using batteries and don't need it. My only complaint with the PC is the short battery time and lack of location to add a second battery. Considering that this stays plugged in 99% of the time it isn't a huge issue, but I like to have options. Even though I like the system, I will think twice before buying a PC from Gateway again.
Rating: 
Summary: Very Unpleasant experience: System & Customer Support
Review: I purchased the Gateway M675X after researching many desktop replacements. Upon receipt, I was very pleased. 3 weeks after receipt, the system started locking up. After repeatedly restarting system and calling Tech Support, the system couldn't find the operating system and kept shutting itself down. It was determined that the hard drive or motherboard had completely failed. I FedEx'd the system to the address given to me by Tech Support. This cost me $60. I waited for 1 wk and decided to track my package. I found out that it was signed for by the folks at Solectron in Memphis, TN the day after I shipped it.
I called Tech Support to find out that they had no record of receiving it. I made repeated calls and spoke with many different Customer Service Reps. All were sympathetic but none would call me back as they promised to update me on what was being done to find my system.
Finally I spoke with a manager who told me that the only way to contact Solectron was to email them. Manager said that he would call me by noon the next day to update me. I told him that I didn't believe him, that every one of his employees had promised me the same thing and not delivered. He then gave me his Audix phone number to reach him directly. I told him that I had left messages for other employees on that system (where they promised a return call w/i 2 hours) but never received a call.
It is now 9:15, 2 & 3/4 hours away from the promised call. I don't hold out too much hope of Customer Support returning my call. I spent $2,300 on a laptop that I owned for 3 weeks and returned under the direction of Tech Support. System was received and subsequently misplaced. Customer Service wouldn't send a replacement because they couldn't find my old system.
I feel sick. Customer Service provides anything but... Next time I'm buying a Sony Viao. So much for buying American! If anyone from Gateway is reading this. There is no accountability among your Customer Service Reps. Each rep should be assigned a problem and see it through to the end, your system breeds a pass the buck mentality. I used to work as a Customer Service Rep in the late night television and in the windsurf industry and I know what I speak of.
Rating: 
Summary: Once skeptical, now a believer
Review: I've always used HP notebooks and had what I considered "typical" glitches (periodic crashes, screen freezing, network connections being dropped). I started researching the M675 because Money Magazine reviewed it highly and TechEdge gave it Editor's Choice. I've never used a Gateway and always considered their products more consumer focused, not everyday workhorses. I've had this machine for 2 months and it has made me a believer. I've never since experienced the glitches from before and it truly has more power than my new desktop. Unlike the other reviewers, any questions I've had were quickly taken care of on their live chat or in a Gateway store. I give their service a 5-star as well as the product.
What's hot:
-Speed!
-full size keyboard WITH a 10-key and real function keys
-scroll wheel below the touchpad for quickly navigating web pages
-ports out the ears: 4 USB (2 in back, 1 on each side), firewire & s-video
-hot keys for mail, web, and to switch on/off wireless-g
-awesome screen for watching DVD's
What's not:
-It's a beast to carry. Don't plan on much traveling unless you have a sherpa
-The fan is noisy, when it runs
-The touchpad gets bumped during typing and skips the cursor (or it could be my oversized hands) Bottom-line, the reviewers who do this for a living are right, this is a choice system, and Gateway backs it up with good service.
Rating:
Summary: The 2 month computer.
Review: It's a nice computer, great specs, but when the power supply
failed it became an expensive doorstop.
My M675 worked fine for two months when the power supply was
bathed in the cold winter air at floor level, but when spring
arrived the power supply overheated and failed.
I plugged in the second power supply I received with the
port replicator. It failed after 20 minutes.
Gateway customer support was minimally helpful. They sent me
a new power supply ( I had to give them a credit card number ???). I attached the port replicator (a difficult feat)
and used the power jack on the replicator (to see if the jack
on the computer was the problem). The 3rd power supply
failed after 10 minutes. The power supply say 150 watts
maximum on its case. The computer says 150 watts of power
on its case, so the power supply is operating at its maximum
capacity, and apparently beyond. After calling customer
support again I was told the power jack was the problem and
I would have to send the computer to Solectron for repair,
although I had told the technician the computer was working
without any problems. Since I feel the problem is an inadequate
power supply, I am reluctant to commit my unblemished computer
to the mirkly uncertanties of Solectron, and I am left to find
a dependable power supply on my own.
<< 1 >>
| 
