Gateway M350 Notebook (2.80 GHz Pentium 4 (Hyper-Threading), 512 MB RAM, 40 GB Hard Drive, DVD/CD-RW Combo)

Rating:
Summary: Gateway as good as they were
Review: ...is how a company DEALS with a problem when it arises. Anything made by the hands of man can break. The mark of a truly great company is how id handles a sticky situation.
Within the first 15 days (which is explained to EVERY CUSTOMER when they purchase)if anything is wrong, they will give you a new system on the spot if possible. Since the above reviewer's computer broke after that time, her only option was the local service center who OF COURSE does not have laptop parts in stock. No service center does. The important thing is that Gateway has always handled my service with a smile and quoted me less than a week for turn around time. Gateway also has priority warranties that provide loaner systems to clients who cannot be without a computer. As a long time Gateway customer, I am sorry that this person had such a poor experience, but I would ask others to look at the things Gateway DOES offer... Extended and personalized warranty options, LOCAL service centers (neither Dell or Sony has that...) and training for those people that aren't as computer savvy as they would like to be. The 350 series is awesome. Dell can't beat it for quality and speed of components at this price point. GO GATEWAY!

Rating:
Summary: What really matters...
Review: ...is how a company DEALS with a problem when it arises. Anything made by the hands of man can break. The mark of a truly great company is how id handles a sticky situation.
Within the first 15 days (which is explained to EVERY CUSTOMER when they purchase)if anything is wrong, they will give you a new system on the spot if possible. Since the above reviewer's computer broke after that time, her only option was the local service center who OF COURSE does not have laptop parts in stock. No service center does. The important thing is that Gateway has always handled my service with a smile and quoted me less than a week for turn around time. Gateway also has priority warranties that provide loaner systems to clients who cannot be without a computer. As a long time Gateway customer, I am sorry that this person had such a poor experience, but I would ask others to look at the things Gateway DOES offer... Extended and personalized warranty options, LOCAL service centers (neither Dell or Sony has that...) and training for those people that aren't as computer savvy as they would like to be. The 350 series is awesome. Dell can't beat it for quality and speed of components at this price point. GO GATEWAY!

Rating:
Summary: Gateway as good as they were
Review: For the price, this is a well loaded machine and an excellent desktop replacement.

Rating:
Summary: Great Buy!!
Review: I am very happy and want to get my mom a laptop for christmas. I am going to get her this one, just like mine. It is sturdy, great features, and good price. I also think it is a very nice looking laptop that offers the speed and features that I need.

Rating:
Summary: The Gateway" to high prices, poor quality, and slow service.
Review: I did not personally buy this product, but I do own a Gateway laptop, and have been dissatisfied with the company. Within three months after the purchase date, bothe the LCD latch and the magnetic CD-tray latch had broken, a testament to Gateway's part quality, and had to be repaired. I sent my laptop in to the company and after about a month without my computer, it was returned. I am also very dissatisfied with the extremely high prices for such low-quality products. Gateway computers also come pre-installed with 5 GB worth of useless software, most of it simply to add their name to your screen. It would be a much better choice to go with Apple, who supplies high-quality, easy to use, low-maintenence computers at decent prices.

Rating:
Summary: Great Laptop
Review: I got an M350 about 6 months ago and I haven't had any problems at all. It has great speed, memory, and all around performance. I would recommend this laptop to anyone.

Rating:
Summary: Reliability problems
Review: There are many features of this laptop that I like. However, it appears to have some serious reliability problems. In the four months that I've owned it, it has already had to be sent in for repairs twice, once for problems with the wireless card and once for a dead LCD monitor. Although it is covered under warranty, this still means being without it for over a week each time and paying almost $50 each time for the special shipping to send it to Dallas.

I would not buy this laptop again.