Rating: 
Summary: Toshiba Satellite Laptops
Review: Keep away from it. I bought my laptop about 18 months ago. First the power adaptor blew up within first 6 months. Then keyboard and on-off switch were gone. Everytime, when I called them Toshiba service was very indifferent to my troubles. It took about a week to fix the problem. Since, they are big on COMPANY POLICIES they can not give a replacement adaptor or a keyboard until they get one in. COMPANY POLICIES are the big words for the representatives.Recently, the built in mouse was gone and DVD/CD combo drive was broken as well. Could be a motherboard problem. Now, they claim that since warranty is only one year, I have to pay for the repairs. I have already spent £150 to get a spare adaptor, an external keyboard and a mouse.
Rating: 
Summary: Kaplooey!
Review: Purchased from Best Buy online. Arrived with no adaptor. Used "universal" adaptor supposed to work with this model. Worked for about 2 1/2 minutes and then "Kaplooey!" End of computer. Efforts to obtain an adaptor specifically for this model fruitless. Yuch!!!
Rating:
Summary: Kaplooey!
Review: Purchased from Best Buy online. Arrived with no adaptor. Used "universal" adaptor supposed to work with this model. Worked for about 2 1/2 minutes and then "Kaplooey!" End of computer. Efforts to obtain an adaptor specifically for this model fruitless. Yuch!!!
Rating:
Summary: dont buy toshiba
Review: This is the second toshiba laptop I've bought, and it sure will be my last.
Toshiba laptops are great - among any laptop owners I've known, I've had very little problems using the product. However, when you do have a problem, the warranty services are horrible.
I've had a few problems with my recent laptop that purchased from the toshiba site online. The DVD CD-RWrom was delivered broken. Also, approximately one year after purchase, my LAN would not work. I had purchased a 3 year premium warranty when I purchased the laptop. The staff at Toshiba never recorded that information, and it took me weeks tracking myself back to the Toshiba sales representative (the guy that I originally bought the laptop from) in order to get that settled. I was annoyed that Toshiba did not have enough staff base to fix their own problems, but the worse was yet to come. The 24-hour costumer service staff are extremely polite when they answer your calls. When I called to complain about my broken CD rom, they shipped a box right away via Airborne Express. It only takes about 5 to 7 business days from the time you make a complain call to receiving the box, sending the box to the Toshiba depot, then getting it sent back to you. However, they NEVER fix your problem. Adding insult to the injury, the feedback form always has some weird comment such as "I ran scandisk on your computer" (did they even read what the problem was??) It took me 12 months, 9 shipping back and forth, and much more calls to the costumer service (which they did always answer politely) until the miserable CD rom finally got replaced. I refuse to buy another Toshiba product (and I highly recommend others to do so as well) until they improve their warranty services. Warranty servics is not about answering calls politely, shipping things super fast, or providing friendly after-repair comments. It is about getting problems fixed. Toshiba has plenty of service representatives, but severely lacks qualified technicians.
Rating:
Summary: Pass on this one
Review: This laptop generates way too much heat. It has a built in feature to automatically shut down if it gets too hot. IT SHUTS DOWN ALL THE TIME WITHOUT WARNING! Toshiba you have a major design flaw here! BTW - I did install the BIOS patch that was suppossed to correct the problem - ha - whatever, the laptop still heats up and shuts down without warning!
Rating:
Summary: terrible tech support
Review: Toshiba may make good products, but their support is the worst i have ever come across. They have lost my laptop for over a month now and do not care a lick about it. They're tech support team is in Turkey and they dont care a thing about anybody. They kept hanging up on me and refused to help me saying it will take some time. When i called back- no one knew anything and had zero updates. DO NOT BUY TOSHIBA PRODUCTS! Get a Gateway or Dell instead...two companies that actually care about their customers.
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