Toshiba Satellite P25-S526 17" Notebook PC (3.20 GHz Pentium 4, 512 MB RAM, 80 BG Hard Drive, DVD+/-RW Drive)

Rating:
Summary: Toshiba does not care for its customers
Review: In the beginning it was the DVD drive: it broke down only a few weeks after acquiring my laptop. It took Toshiba 3+ weeks to change it. Then the HD crashed. It took them 2 weeks to repair it. Probably a quick and dirty repair, since the HD broke down again a few weeks later. That was 4 weeks ago and since then they are trying to repair my laptop - which beyond the HD seems to have other deeper problems. Despite all these problems, Toshiba will not replace the laptop for one that works and ask me to keep waiting...

In summary, during the last 4 months, my computer has been in the repair shop for 2 months; I have wasted many hours trying to get a reasonable response from the customer relations people and I lost my data twice due to hard drive crashes.

Avoid problems and buy a laptop from a company that cares for its customers.

Rating:
Summary: Poor customer service - will not replace defective computers
Review: The Satellite P25-S526 notebook computer has never worked properly -- it gives a fatal error message and the blue screen appears. The computer techs could not fix it, so it was sent back to Toshiba for repairs. They apparently replaced the hard drive, but when it was sent back to us, it continued its previous behavior. Toshiba refuses to exchange the defective computer for a new one that works. They claim that their warranty policy only covers the repair of the original computer. So far, we have wasted a month on this computer, and it still doesn't work. Plus, Toshiba wants us to send the computer back to them for more repairs. We may like the computer once it is working, but the hassle is not worth it. Buyers beware!