Creative Labs NOMAD Jukebox Zen (USB 2.0)

Rating:
Summary: save your money
Review: I purchased the Zen Jukebox in October 2003 because it seemed like a good deal compared to some of the other MP3 players out there. The software was a bit of a problem to use, and the controls on the unit felt cheap. I took great care of the unit - I kept it in a case, and it never took a fall. A few days ago (February 2004), I found that the jack where the headphone plugs in was loose, and I couldn't get any sound from the unit. I checked my warranty, and found it was only 3 months (shame on me for not checking the warranty before I purchased the unit). I will never purchase an item from these guys again. A 3 month warranty??? I guess they don't think much of there product either. Don't waste your money on this thing.

Rating:
Summary: Waste of money!
Review: I decided to save myself $200 by buying the Zen 2.0 rather than an iPod. What a mistake. I received it in mid-October. By mid-December the display screen no longer worked. Because I had memorized the menu system by that point I was still able to use the product. I went on vacation right after this happened and didn't have time to deal with getting this fixed under warranty. (So I'm not sure how helpful they are.) I continued to use the player until yesterday when it just completely died on me. That's why I decided to write this review. It's not worth the $200 I saved. It's too bulky. The software that it came with never worked properly either. It would never connect to the CDDB database to name the files so I had to do it manually until I finally got iTunes and started ripping CD's in that. What a pain in the butt! Take a guess what I'll be buying next. I had read other reviews talking about the screen display not working but decided to take my chances. I gambled and lost!

Rating:
Summary: Good product, lousy company
Review: While I think that the Zen is a good MP3 player, the company is run by morons. I had a very difficult time loading the software onto my PC. It did some horrible thing that not only did not work, it rendered my computer almost useless. The tech help guy's suggestion was to wipe out my hard drive and start a new. Woh. I thought that was drastic and instead just used the System Restore feature in Windows and was back up and running properly with NO help from Creative Inc. Tech help then further "helped" me load everything and wound up wiping out the songs they originally had loaded on the player. Not cool. They said it could be easily switched with a new player by sending it back to the company. You would have thought this took rocket science. Phone call after phone call, e-mail after e-mail, I finally received the new player. If I had known of all this ignorant drama, I never would have bothered with the switch in the first place. Thankfully, the player works well, but I would not recommend assistance from the company for anything.