EZQUEST Cobra External FireWire 3.5" 80GB Hard Drive

Rating:
Summary: Disappointed
Review: Have used the drive for 15 months with my Macitosh OS 9.1. Everything was great until November when my computer didn't recognize the drive. Absolutely nothing had been changed on my system in at least 6 months (hardware or software). After performing the usual diagnostic procedures and checking the original speedtools disc, I called tech help. They got right back to me with a program called Disk Warrior which corrected the directory errors which were the issue. Since November the drive has continued to be plagued with errors and troubles booting. At first their tech support was quite helpful but since 12/30/03 I have left two phone messages and sent four emails directly to the technician. No reply. Today 1/12/04 I finally got through to another technician. He suggested a reformat which would wipe the drive. I explaiined that if I can get the cobra drive to work at all I would have to copy all the files to zip disc. He said they could replace the drive but they are not set up for data recovery. Fortunately, I have the important files already backed up. So the TWO YEAR WARRANTY does cover the hardware (if they respond to your emails) but you're out of luck if you need help recovering your data. My MACINTOSH HARD DRIVE and IOMEGA ZIP DRIVES have all been running flawlessly on the same desk for about 4 YEARS. So I never thought I would have to back up my back ups. My mistake.

Rating:
Summary: Directory Troubles
Review: Have used the drive for 15 months with my Macitosh OS 9.1. Everything was great until November when my computer didn't recognize the drive. Absolutely nothing had been changed on my system in at least 6 months (hardware or software). After performing the usual diagnostic procedures and checking the original speedtools disc, I called tech help. They got right back to me with a program called Disk Warrior which corrected the directory errors which were the issue. Since November the drive has continued to be plagued with errors and troubles booting. At first their tech support was quite helpful but since 12/30/03 I have left two phone messages and sent four emails directly to the technician. No reply. Today 1/12/04 I finally got through to another technician. He suggested a reformat which would wipe the drive. I explaiined that if I can get the cobra drive to work at all I would have to copy all the files to zip disc. He said they could replace the drive but they are not set up for data recovery. Fortunately, I have the important files already backed up. So the TWO YEAR WARRANTY does cover the hardware (if they respond to your emails) but you're out of luck if you need help recovering your data. My MACINTOSH HARD DRIVE and IOMEGA ZIP DRIVES have all been running flawlessly on the same desk for about 4 YEARS. So I never thought I would have to back up my back ups. My mistake.

Rating:
Summary: Disappointed
Review: I bought this drive last fall. Since then, it I have had to send it in for repairs TWICE. While still covered under warranty, it has been extremely inconvenient to send it in (and I have had to pay shipping costs out of my pocket each time). I have no confidence that it will not break down again. I would not recommend that anyone purchase this drive.