IT'S NOT MY DEPARTMENT

Rating:
Summary: Read this book with an open mind
Review: Glen spends a lot of time in his book promoting the notion that everyone is entitled to have their egos stroked and that they are to be constantly reminded that they are the most important people in the world. This is nonsense, people are not entitled to such vanity. It is typical of the yuppie-me first mentality which permeates society today. Glen fails to take into consideration the low wages of people who provide the services today. He also fails to note that you get what you paid for, and since I bought his book in a clearance rack, I sure got what I paid for.

Rating:
Summary: Stop Settling For mediocre service!
Review: How to get and give the customer service we would all like. Do uninformed sales associates,or the lack of a thank you after a purchase drive you insane? Accept it no more! Learn combative techniques in this book. Fight for what you deserve.

Rating:
Summary: Read this book with an open mind
Review: This book has helped me resolve problems in MY favor. It taught me how to demand great service and how to get it from anyone I do business with. CitiBank, Sears, My Bank the list goes on. It has also taught me how to provide service to others as well. The hard to find Audio Version is super also. The book has alot more in it and makes for good reading. It is funny, informative and eye opening

Rating:
Summary: A waste of time
Review: This book is a horrible waste of time. Oh my gosh, the minimum wage taco maker put 2.5 oz of cheese on my taco instead of three. Well, I think that I will march to wall street and burst into the CEOs office and get him to give me a new taco. If you want to learn how to become a complete jerk, please read this book, as it is an excellent guide. If you want real customer service, try Clark Howard's book.

Rating:
Summary: A waste of time
Review: This book is a horrible waste of time. Oh my gosh, the minimum wage taco maker put 2.5 oz of cheese on my taco instead of three. Well, I think that I will march to wall street and burst into the CEOs office and get him to give me a new taco. If you want to learn how to become a complete jerk, please read this book, as it is an excellent guide. If you want real customer service, try Clark Howard's book.