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Rating: 
Summary: Valuable leaderships skills
Review: Some months ago I was explaining the "Gordon model" to a colleague (we're both managers who work for a chain of restaurants). As we conversed, two of our new cooks, who were arguing about something, came to me to vent their frustrations. I'm sure they expected for me to decide which one of them was right about the situation and then take sides. Instead, using the No-Lose problem-solving techniques I learned from the book (finding solutions so that both parties get their needs met), I facilitated a session in which the cooks found a mutually satisfying solution to their problem. All I did is mediate, made sure they listened to one another. My colleague was amazed, noticing the gradual change in attitude and body language of the cooks - the lowered resistance - as they both realized they could solve their problem in a way that was beneficial to both of them. Later in the day my colleague noticed the same two cooks who had been arguing earlier helping each another and making jokes as they worked through the evening rush. What I've managed to do, thanks to what I learned from L.E.T., is to fuse my team together and to create synergy. And, as the team has become more self-sufficient, that frees me up to do what I'm good at rather than always having to waste time fixing problems for them. The techiques that Dr. Gordon teaches, I-Messages, Active Listening, etc., are tools that transcend workplace usufulness; they are techniques that help us in any kind of relationship, be they professional, personal or familial. In short, it works!
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