The Complete Lean Enterprise: Value Stream Mapping For Administrative And Office Processes

Rating:
Summary: Excellent. Very practical & helpful book
Review: For a long time "lean thinking" has been focused on the shop floor. Almost all the books and training materials deal exclusively with production issues. At last, we have a practical book on how to apply lean to office processes. In this book Locher & Keyte show how to extend value stream mapping out of the shop floor and into the all-important support processes like order-entry, customer service, product configuration & design, purchasing, accounts payable, and others. The step-by-step approach makes it easy to adapt these examples to your own real-life situation. This book will become the standard approach to office process improvements and kaizens.