Manners That Sell

Rating:
Summary: Loaded with Valuable Advice, Highly Readable
Review: For anyone working in a business environment where making the right impression is important, this book is a worthwhile read. Sales professionals, managers and executives, and practically anyone in contact with others in a "white collar" environment will benefit from this handbook. I would particularly recommend this publication for graduates-both college and high school-entering the job market. Following the advice in these pages will undoubtedly energize your career advancement more quickly.

In twelve chapters, Ramsey, a 30-year business etiquette specialist with 30 years of speaking and seminar experience, presents a wide range of essential topics. In spite of the fact that the author has been in business for three decades, the material presented is current and relevant to today's business environment.

Ramsey begins with a chapter on first impressions, then moves into how to introduce yourself and others, engage in appropriate conversation, and dress properly in both professional and business casual modes. The chapter on phone courtesy is comprehensive; I wish it could be read by everyone I call or who calls me! The electronic etiquette section is fundamental now, but some readers will pick up a couple of tips here. Other chapters deal with business correspondence, office etiquette, gift-giving, dining, and doing business internationally.

In each chapter, the topics are presented in bite-sized chunks that make for easy reading and digestion of the volume of information provided. A blank page section at the conclusion of each chapter gives the reader a convenient place to make notes about other learnings or things to remember. While an index might have helped this book be even more useful, the table of contents is arranged in a way that makes specific information easy to find. This is a book you'll keep for future reference.

Roger Herman, author of "How To Choose Your Next Employer" and other books.

Rating:
Summary: Manners That Sell
Review: I ended up buying copies of Ms. Ramsey's book for my sons after reading it myself. It is just the sort of "polishing" information, presented in a tidy format, that people in business, and everyday life in general, need to know but often these days are unsure about.

Rating:
Summary: Concise and To the Point
Review: I teach classes on 'Business Etiquette' to the management trainees of large international corporations and I have referred to Ms. Ramsey's book quite often when putting together my workbooks for my training sessions. So many etiquette books are large and cumbersome but this book is something I can carry on a plane with me and review before my next class.

I became aware of Ms. Ramsey and her work after she purchased my video, 'American Dining and Entertaining Etiquette; Manners for the Table.' She was also teaching classes on business etiquette and wished to show my video to her students as part of their lesson on 'dining etiquette.' I was honored that she wanted to do this! She then told me about her book which I immediately purchased.

Ms. Ramsey's book is concise, informative and very well organized. Congratulations on a work well done.

Rating:
Summary: Fabulous, just fabulous
Review: In my business, I see scores of books with potential value to the business world. I can say without reservation that Lydia Ramsey's newest publication, MANNERS THAT SELL, outshines anything I have seen in a very long time. Easy to read, interesting, and most importantly, filled with critical information you don't get anyplace else, this book is an absolute must for anyone remotely thinking about success in today's business world. In other words, if you want to get in, or stay in a customer's door, don't leave home without MANNERS THAT SELL!

Rating:
Summary: A 21st Century Approach To Manners
Review: My hats go off to Ms. Ramsey for an excellent book on business manners. It's written in a very down-to-earth way making it easy to pick up tips at a glance. I especially enjoyed reading Manners That Sell knowing that this author "walks the walk" about what she writes.

Rating:
Summary: A 21st Century Approach To Manners
Review: My hats go off to Ms. Ramsey for an excellent book on business manners. It's written in a very down-to-earth way making it easy to pick up tips at a glance. I especially enjoyed reading Manners That Sell knowing that this author "walks the walk" about what she writes.

Rating:
Summary: An absolute must read for anyone in business!
Review: This beautifully laid out trade paperback has a gorgeous and practical design both inside and out. I recommend you read this book with a highlighter and a pen and be ready to take copious notes in the blank pages thoughtfully provided between chapters.

Manners That Sell: Adding The Polish That Builds Profits should be required reading for high school and college students and for anyone already in the business environment. Once upon a time, good manners were taught in school and at home, but that time has long since passed. This book provides the perfect refresher course for those of us who were taught manners but no longer remember the finer points of etiquette.

While reading this book I discovered that the author, Lydia Ramsey, covered every conceivable point of etiquette including many that I'd never been taught. Each of the twelve chapters covers one main topic broken down into digestible bite sized chunks of rules and guidelines to enhance credibility and professionalism. Topics include first impressions, greetings and introductions, the art of conversation, dressing for business, telephone courtesy, electronic etiquette, correspondence in business, etiquette in the office, gift-giving in business, etiquette out of the office, dining for profit and doing business internationally.

The author of this delightful book, Lydia Ramsey, is a business etiquette expert with over thirty years of experience working with non-profits, corporations, colleges and universities. She is a frequently published author who presents workshops, seminars and keynotes on all aspects of business etiquette.

I recommend businesses buy this book in bulk and present one to every employee from the frontline up to the top management. In this ever changing world with so many consumer choices, the bottom line is often affected by the simple courtesies that can and should be afforded to customers. You need this book if you want your employees to succeed and your business to thrive.

Rating:
Summary: The perfect business etiquette book
Review: This book has it all - Lydia Ramsey describes in clear detail everything important in business etiquette, including how to dress, correspond, converse, dine, conduct meetings, introduce, exchange business cards, leave messages, give gifts, lead, participate in meetings, and enter into the many other interactions that contribute to the image of a business. The reader gains an understanding of good manners in business that bring about confidence, good relationships, and success in business interactions. I especially enjoyed the tips that put others at ease and set the stage for important discussions in business meetings as well as the chapter on doing business internationally. This book will be extremely useful as an etiquette reference book for business leaders as well as for young executives just joining a business. Reading the book gives confidence and lets one move ahead in business interactions, knowing that the best impression has been made and that the most effective atmosphere has been created for the important business discussions to follow.