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Rating: 
Summary: The perfect Book for the Busy Manager
Review: Almost every book I've read about the hospitality industry (or "management" books in general) are boring. This dude has some style and flair. Just read "MYOB" on vacation in November 2002, and was impressed with the detail and the ideas Sullivan shares in the book. This guy is obviously in the biz. He covers marketing, service, selling, team, etc and while some of it is too basic for me, it served as a reminder for my younger managers. Best part is whether the idea was new or old you can use it right away. There's a lot of graphics and the layout pretty cool. It'll be a key tool for keeping a temperamnetal restaurant team together. I wish there's been more on Team Meetings and E-learning, but he refers you to his website for that information and it's free there, so that's worked out well. I've been running chain restaurants for 12 years and this is the best book on the basics of managing hospitality; that I've seen, anyway. I gave my 3 other managers copies for Christmas. The price is great for the amount of info you get in return. Anyway, that's my 2 cents on it.
Rating:
Summary: The perfect Book for the Busy Manager
Review: HOSPITALITY MUST READ! MYOB is written from the front-line operator perspective with Jim's passionate voice calling to that person inside. The person inside is the one that started in the Hospitality business and remembers how fun the "rush" is and all the special ingredients that led to choice of this industry.
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Summary: Mind Your Own Business
Review: I recently visited with Jim during one of his dynamic seminars at the Toronto, HOST EX - Restaurant Expo. I immediately ordered his book via Amazon.com and I just finished reading it! I couldn't put it down - I read it again - cover to cover! What a joy. Today - I am purchasing 8 copies for my Interns at Penn State. Jim - thanks for the continuous inspiration!
Rating: 
Summary: Great Book
Review: Interesting way of looking at things can give fresh ideas and thin book was a great read.
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Summary: IF YOU READ ONE BOOK ON RESTAURANT MANAGEMENT,READ THIS ONE
Review: Jim Sullivan's excitement and fun comes through in his new book just like in his seminars! Jim believes in the Customers and Employees having fun! He makes it fun for Management and employees to have a great time while taking care of the top line/sales and cutting costs. There are at least three or four ideas that will work for every restaurant to increase sales. And his saying "the customer may not always be right, but he/she is always the customer" hits home! Quick and good reading for everyone in the Service business. I gave a copy to all my Managers and Key personal to read.
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Summary: If you are in the restaurant business, you need this book!
Review: MYOB is a MUST book for anyone who is in the restaurant business. Jim does an excellent job getting to the "bottom line" with important management principles that affect the day to day activities & performances. If you are serious about your business, how to motivate your staff, and ways to improve your profits, I suggest you read this book, then keep it on your desk (forever) as a reference and reminder as to what managers & owners need to do everyday. Your staff & customers will appreciate it! Thanks Jim Sullivan!
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Summary: If you only read one book this year, this is it!
Review: MYOB takes the reader "out of the box" for people who want to excell in the hospitality and service industry. The ideas for motivating your employees and maintaining loyal customers really works. I have had the chance to work with the techniques with great success. Don't miss this book!
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Summary: Prepare your Service Business for the 2000's
Review: MYOB: The heart and Soul of Hospitality is Jim Sullivan's new book, addressing the keys to Restaurant Customer Service-- from an experienced pro. Jim's humorous approach to a subject dear to any restaurateur or service person's heart is an easy read.Heavy on specific examples and tips of ways you can change your service to improve service, sales, and profitability, MYOB is a primer for doing a service business right in the competitive 2000's. As numbers of eateries increase in the US and abroad, the key differentiation will be service received and Customers' value perception. Sullivan combines a variety of methods that will energize salespeople in your operation. I've recommended this book to people in other Service businesses, too, since it is so insightful into the service delivery. My friends in grocery, hotel management, retail sales, etc. have all purchased the book and gleaned successful selling/service tips from it. If you're in a service business, this could be a MUST READ this year!
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