Customer Obsession: Your Roadmap to Profitable CRM

Rating:
Summary: Excellent Book.
Review: Excellent book. either if you are a IT professional or a CSR for a Contact Center.

If you have interest in the Genesys platform, this book gives you some clues.

Rating:
Summary: Excellent Book.
Review: Excellent book. either if you are a IT professional or a CSR for a Contact Center.

If you have interest in the Genesys platform, this book gives you some clues.