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Rating:  Summary: Rich Hamilton 'walks the talk' with a Magical business guide Review: Firstly, this book is about Disney Magic. That is true, and we'll get to the content shortly. What sets this book aside from a lot of others is that the Author himself actually believes and uses his own advice, which makes the information even easier to read and digest than many other business strategy guides.Th information inside is simple: How to build a better business using principles based on careful observation of the Disney way of doing things. And it works. The actual information is very valuable, and will surprise and delight you with it's insightful backstage glimpses. it contains solid grounding for building a successful and profitable business that attracts customers again and again. It is also an excellent read, and one which I would recommend for fans of anything Disney, as there are plenty of fun facts and secrets, some known already and some that will mke you say "I never knew that !" You will find yourself re-reading this book for the entertainment value as WELL as the business information. There are two other books due for release by Rich Hamilton related to this one: Internet Business Magic, and the Disney Magic Ideabook, and I would advise all of you to keep an eye on these as well.
Rating:  Summary: How to make "raving fans" of your business Review: Much has been written about the "raving fans" concept for business. Rich Hamilton's book, Disney Magic, shows you how - step by step - with one of the great models of the world. Everybody knows Disneyland and Disney World are "the" places to make you happy, make you smile, and to entertain you - regardless of age. How they do it is the secret we all need to know. Rich has delved into every corner - out front and behind the scenes - even Disney's trash cans. The result is a vastly entertaining book that delivers one gem after another to help you establish your own claim on the coveted testimonial we all want to hear - that of, "I just love doing business with those people. They always go beyond the call of duty." Get a copy of this book. I use it as my model to help gain new customers. It works.
Rating:  Summary: Disney Secrets Revealed Profit Businesses! Review: Richard Hamilton's uniquely valuable work clearly and quickly equips all business owners, leaders, managers and employees with the ability to enjoy Disney-like success for their businesses. Hamilton's in-depth analysis of the "Business Magic of Disney" is immediately useful to the reader. His minute study of Disney principles is exceeded only by his singular ability to explain those principles in a context all readere will benefit from. Here's just some of the things in this book you can use immediately: *The "Guestology" section (p. 62), great way to improve the customer experience of any business. *Magic Moments section (p. 66), extraordinary insight into what a business really does for customers and how to create a unique experience unmatchable by competitors. *Fanatic Cards (p. 86), the easiest way--with no cost--to improve customer service...and make everyone involved and accountable. Brilliant! All at no cost...worth 1,000x the price of the book alone. Recommended only for leaders, managers and business-owners that want to strengthen customer involvement, develop a more efficient & capable staff, and dramatically improve their profitability.
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