The Human Touch: Today's Most Unusual Program for Productivity and Profit

Rating:
Summary: An excellent application of desired management principles
Review: Bill Arnold's book is, by far, the most on target book dealing with employees and bottom line that I have read. His approach may be a little frightening for the people who must focus strictly on the bottom line, but investing time, trust and power in your employees will make them loyal, happy, more productive than ever and healthier (because they will be less stressed and have a stronger sense of purpose). We wish Mr. Arnold would return to Nashville. His approach is greatly missed and others aren't as centered as he is to open up and listen. Bravo!

Rating:
Summary: The most important book to combat turnover and low morale
Review: Bill Arnold's book is, by far, the most on target book dealing with employees and bottom line that I have read. His approach may be a little frightening for the people who must focus strictly on the bottom line, but investing time, trust and power in your employees will make them loyal, happy, more productive than ever and healthier (because they will be less stressed and have a stronger sense of purpose). We wish Mr. Arnold would return to Nashville. His approach is greatly missed and others aren't as centered as he is to open up and listen. Bravo!

Rating:
Summary: An excellent application of desired management principles
Review: I have used this book as a second book in teaching an Organizational Behavior Class. It is an excellent case study drawn from the actual experience of Mr Arnold. It is very straightforward and readable. He sets forth management principles that are sound yet difficult to implement as they require creating and maintaining an organizational culture based on strong employee participation and ownership with the buy in and support of management.