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Summary: QoS Measurement and Evaluation of Telecommunications Quality
Review: As a practicing consultant in telecommunications, I have found this book extremely practical and useful in the area of Voice Quality measurement. VOIP will never reach its potential unless it can measure up to the quality of other telecommunication services. Dr. Hardy outlines a practical and real approach to measuring the quality and comparing it to other voice services. This book will provide the novice and the expert with an understanding of this subject and it provides a handy primer to keep in your briefcase.
Rating:
Summary: QoS Measurement and Evaluation of Telecommunications Quality
Review: As a practicing consultant in telecommunications, I have found this book extremely practical and useful in the area of Voice Quality measurement. VOIP will never reach its potential unless it can measure up to the quality of other telecommunication services. Dr. Hardy outlines a practical and real approach to measuring the quality and comparing it to other voice services. This book will provide the novice and the expert with an understanding of this subject and it provides a handy primer to keep in your briefcase.
Rating:
Summary: A book for those who buy or sell telecomm services
Review: Despite the title, this book is not about measuring bits and bytes in the data stream. It describes a customer-oriented methodology for measuring the quality of telecommunications service -- a methodology that has been developed and successfully applied by the author over the course of 30 years' experience in the telecomm industry. As such, it is an important book for those who buy, consult on, or sell telecomm services. Those who work in the marketing and engineering departments of service providers will also read it with profit, since it helps answers that age-old question, "What does my customer really want?"Part I of the book defines and discusses basic concepts in the methodology, including all-important user concerns such as the accessibility, reliability, and quality of a given telecomm service. Part II of the book shows how to apply the concepts to a given type of telecomm service, first by deriving more specific user concerns from the generic ones discussed in Part I, and then by showing how to quantify and evaluate measurements of service quality. Once they have read this book, consumers of telecomm services will be in a superior position to ask meaningful questions about the quality of service that they care about, rather than have to accept the engineering-oriented measurements that are typically produced. Equally, those who provide telecomm services will be much better able to address their customers' needs, and to show how and why their service is better than their competition's. For either class of reader, the time and effort invested to understand this book is a good investment!
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