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Rating: 
Summary: applicable to any business or organization
Review: book contains lots of ideas and great examples . . . very inspirational . . . makes success simple . . . all we have to do is apply some of gross' POS thinking!!!
Rating:
Summary: Secrets of Successful Selling
Review: Here's a customer service success and sometimes hilarious failure story book, packed with practical, real world ideas that really work that you'll really enjoy reading. Gross says great selling is a by-product of great service. He shares his hard-serve, soft-sell secrets and shows you how to make serving customers more fun and less frustrating once you decide to raise your customer service bar to Positively Outrageous Service.
Rating:
Summary: Secrets of Successful Selling
Review: Here's a customer service success and sometimes hilarious failure story book, packed with practical, real world ideas that really work that you'll really enjoy reading. Gross says great selling is a by-product of great service. He shares his hard-serve, soft-sell secrets and shows you how to make serving customers more fun and less frustrating once you decide to raise your customer service bar to Positively Outrageous Service.
Rating:
Summary: Positively, a must read for Business Exec.'s and Staff
Review: I loved every chapter of the book. T. Scott Gross has written so that I feel as if I've known him forever, as if he could see me nodding as he told his stories and made his powerful points. This book has had a tremendous impact on my views of customer service, marketing, and business basics. I want to give a copy to everyone I know, but don't want to part with my own! Read IT!
Rating: 
Summary: A must-have in every business owner's toolkit
Review: If more people read and implemented outstanding service, then we wouldn't be having all those 'siteAsucks.com' and 'siteBsucks.com' web sites.This book targets the lifeline of any business - your customers -and talks about common sense - how to make them happy - so that they not only come back, but they also tell others! The concept is very simple. But this is probably the only book I have ever found about delivering "outrageous" service. I have myself implemented (long before reading this book, of course :-) what I call as "Not Technical Support - But FANATIC'nical Support" on my own site at WebmasterInABox.net So, it was exciting to see an entire book dedicated to this topic. And in spite of knowing what brilliant customer service is, I had managed to brainstorm about 200 different ideas to provide "outrageous" service, before I had delved even 20 pages into the book. A great buy. On my top 10 list. Ravi
Founder & Software Architect WebmasterInABox.net
Rating:
Summary: Sets the standards for excellent customer relations
Review: Recommended to me by a life-long friend, this book is excellent! Anyone using POS won't have to worry about attracting and/or keeping customers!
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Summary: success without stress
Review: This is the first book I read which has helped take the stress right out of sales. If anyone is in retail knows how stressfull it may be at times. I highly recommend everyone in retail business today to read this book and enjoy your every day to day sales.
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