Smile Training Isn't Enough: The Three Secrets of Excellent Customer Service (Psi Successful Business Library)

Rating:
Summary: A "must-have" book in your customer service library!
Review: Rich Gallagher is an expert practitioner who really understands customer service from the trenches all the way to the executive suite. This book is easy to read and, better yet, easy to apply to your company situation right away. Good stuff!