The Customer's Victory: From Corporation to Co-Operation

Rating:
Summary: Get ready for a surprise, a new look at organisations
Review: Dupuy has managed to shed a new light on organisations, away from the wires and boxes of the formal organisation to the actual activities of the people in the organisation. He describes how customers haved won from bureaucracies who have tried to specialise so that they would not have to face the customer or cooperate with other departments. Changing organisations requires careful listening to the players in the organisation; finding what is their problem to solve and what are strategies they adopt to reach that goal. Dupuy uses a sociological tool that can be applied directly in business. He writes in a humoristic way and does not suffer from the syndrom of needing way too many pages to get across the message. An easy read, funny, and surely a surprise even to those people who have read many business books.