My Budget is Gone... My Consultant is Gone... What the HELL Happened?!?! A Practical Guide to Organizational Development and Operational Effectiveness as well as tips on avoiding the New Jersey Devil

Rating:
Summary: Made MY Customer's happy!
Review: I was looking for a book that would help me to serve my customers better in addition to saving money in my business.

This book is it!

This book should be called "How to please your customer and save money while doing it."

After reading the first three chapters, I decided to put the material to the test and begin some of the work suggested in the book. The results were nothing short of amazing. Using the pre-made templates, and what I learned on building an effective organization, I was quickly able to make small changes within my organization that had HUGE impacts.

Our customer satisfaction ratings went up by over 25% in a MONTH, and we've saved enough money to hire new people. Not bad for an economy that is suffering so badly, I'd say.

I also like Robert's writing style. It's easy to read, and it is assuring to know that there is a "real person" behind this work, whose faced similar business problems and found a way to overcome them.

I'll also mention that we considering hiring a Six Sigma consultant and narrowly averted the disaster that surely would have followed. Six Sigma sounds like a good way for improving a business UNTIL you read this book. Now that I understand what Six Sigma REALLY is, I won't even consider them in the future or other consultants that can't explain to me what it is that they are going to deliver for my business.

This is my kind of book. Easy to understand, practical to use, and results right away. I highly recommend it.

Rating:
Summary: Made MY Customer's happy!
Review: I was looking for a book that would help me to serve my customers better in addition to saving money in my business.

This book is it!

This book should be called "How to please your customer and save money while doing it."

After reading the first three chapters, I decided to put the material to the test and begin some of the work suggested in the book. The results were nothing short of amazing. Using the pre-made templates, and what I learned on building an effective organization, I was quickly able to make small changes within my organization that had HUGE impacts.

Our customer satisfaction ratings went up by over 25% in a MONTH, and we've saved enough money to hire new people. Not bad for an economy that is suffering so badly, I'd say.

I also like Robert's writing style. It's easy to read, and it is assuring to know that there is a "real person" behind this work, whose faced similar business problems and found a way to overcome them.

I'll also mention that we considering hiring a Six Sigma consultant and narrowly averted the disaster that surely would have followed. Six Sigma sounds like a good way for improving a business UNTIL you read this book. Now that I understand what Six Sigma REALLY is, I won't even consider them in the future or other consultants that can't explain to me what it is that they are going to deliver for my business.

This is my kind of book. Easy to understand, practical to use, and results right away. I highly recommend it.

Rating:
Summary: Thorough, honest, and well executed...
Review: If you are at the top and are having troubles, this book is for you. If you are on your way to the top, keep this by your bedside. Or, if you find yourself one of the lost... avoid the New Jersey Devil Consultant and purchase a copy for each of your staff.

Bob has a great talent for simplifying the complex, a hard-to-find talent amongst consultants. His proven record and examples are a rare find among business books. Take a look around the business topics here on Amazon.com and you'll find many books written by leaders who eventually stomped their companies and/or their employees into the ground. OR - you'll find books written in theory, but never delivered on in an actual business.

Bob's refreshing book shows his experience, knowledge of the complex balance of employee leadership, intellectual talent, knowledge management, systems, and process management. Being good at any ONE thing may get you to the top... but you need to know how to balance all to keep there. Bob understands this.

This book will save you time and expense. For once, a book with a Return on Investment!

Rating:
Summary: Thorough, honest, and well executed...
Review: If you are at the top and are having troubles, this book is for you. If you are on your way to the top, keep this by your bedside. Or, if you find yourself one of the lost... avoid the New Jersey Devil Consultant and purchase a copy for each of your staff.

Bob has a great talent for simplifying the complex, a hard-to-find talent amongst consultants. His proven record and examples are a rare find among business books. Take a look around the business topics here on Amazon.com and you'll find many books written by leaders who eventually stomped their companies and/or their employees into the ground. OR - you'll find books written in theory, but never delivered on in an actual business.

Bob's refreshing book shows his experience, knowledge of the complex balance of employee leadership, intellectual talent, knowledge management, systems, and process management. Being good at any ONE thing may get you to the top... but you need to know how to balance all to keep there. Bob understands this.

This book will save you time and expense. For once, a book with a Return on Investment!

Rating:
Summary: Must Read for Anyone in Business
Review: This book is a must read for anyone in business. Flores' approach to management and writing is straightforward and succinct. His explanations and examples are engaging and applicable across organizational departments. He is arming people with the knowledge they need to `see through' so much of the unnecessary politics and inefficiencies in corporations. He accomplishes this through his story-telling as well as giving the reader tools to use to achieve efficiency and sanity.

Rating:
Summary: Must Read for Anyone in Business
Review: This book is a must read for anyone in business. Flores' approach to management and writing is straightforward and succinct. His explanations and examples are engaging and applicable across organizational departments. He is arming people with the knowledge they need to 'see through' so much of the unnecessary politics and inefficiencies in corporations. He accomplishes this through his story-telling as well as giving the reader tools to use to achieve efficiency and sanity.