Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality

Rating:
Summary: An inspired reader from California May 23 l999
Review: A must for businesses who dare to make changes to improve their service and customer realtions and inspire their employees and in turn insure the future success of their companies. As expected Rick Tate is inspiring and along with Heil and Parker has written a winner.

Rating:
Summary: A must read book for Visionary Leaders
Review: An informative, hard hitting read about leadership as it relates to customer service policies and procedures. Should be required reading for all management.