Performance Management: Improving Quality and Productivity Through Positive Reinforcement

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Summary: Performance Management: Improving Quality and Productiivty
Review: I have used this book to teach PM to Managers, Supervisors and hourly since 1993...I recommend it to anyone who wishes to make improvements in performance. This book makes improvements painless and it encourages all who participate.
This book has helped turn around more than one company SUCCESSFULLY!!!

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Summary: A Great Intro to Performance Management
Review: I've used this book as a textbook for 11 years, and it is the only book I have ever had students tell me they gave to their bosses to read. It is a great intro to PM, and introduces the reader to behavioral principles that can help you understand and improve performance in any organization. The chapter on ABC Analysis is worth the price of the book on its own. Readers will also quickly realize why positive reinforcement is the motivational tool of choice for encouraging the behaviors that will lead to key results.