Measures of Quality and High Performance: Simple Tools and Lessons Learned from America's Most Successful Corporations

Rating:
Summary: FILLED WITH INFO, INSIGHTS, EXAMPLES AND ACTUAL PRACTICES.
Review: Based on an examination of 19 Baldrige winners, reveals 20 basic lessons, each discussed in separate chapters. Makes you aware of how a world-class organization measures quality and achieves high performance, and familiarizes you with current techniques. Filled with insights, examples, and actual practices; recommended. Reviewed by Gerry Stern, founder, Stern & Associates, author of Stern's Sourcefinder: The Master Directory to HR and Business Management Information & Resources, Stern's CyberSpace SourceFinder, and Stern's Compensation and Benefits SourceFinder.