Introduction to the Hospitality Industry (Wiley Service Management Series)

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Summary: Introduction to the Hosptality Industry 3rd edition
Review: Hi I just wanted to comment on your Intro to Hosptality book. I am a college student using this book I also work in the hospitality field and most of the materials and questions given on tests doesn't happen in the "real world" I find that this book doesn't comply with the day to day activity of the hospitality field and the stuff we learn in class is suppost to help us when we get out of school however this learning material doesn't I am not saying this book is porely written just the material in this book is very vague and doesn't go with the things we learn on the job. For example a question on one of the test it asks To meet the competition, upscale restaurants are likey to emphasize on ? your anwser was discounts for people over 65 and another anwser was service. Upscale resturants rely on SERVICE the better the service, the more likey the people will come back! It doesn't matter if your 65 or 25. That was just one example. The whole book has misleading questions that isn't the way the hospitality feild is. And I just figure the whole point of going to school is once you leave the class is to take what you have learned and apply it to every day activity in your hospitality feild. And this book doesn't do that I think this was a waste of my money! I spent about 65 dollars on a book that was useless! I don't mean to be so critical but I pay for school my self and working full time and being a full time student I try to get everything out of my classes I can and get my moneys worth. And this being a required class it doesn't measure up to par and this is not only my opinion but my fellow class mates also.