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Effective Customer Service: Ten Steps for Technical Professions (NetEffect) |
List Price: $35.20
Your Price: $35.20 |
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Reviews |
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Rating: 
Summary: Gospel for Success
Review: Very compelling! If you're satisfied with just 'satisfied customers', read this book. Only customer-driven organizations that focus on total customer loyalty will survive the evolution of the global marketplace. The authors' step-by-step approach to becoming a customer-driven culture is both practical and comprehensive...the best I have ever found. Every business leader should adopt this as gospel for success.
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