Description:
No one ever said that being a manager was easy. Even in the best of times, dealing with subordinates can be awkward, especially for those new to the management ranks. Lifescripts for Managers, edited by Stephen Pollan and Mark Levine(coauthors of Live Rich and Die Broke), is a collection of the 38 most common and difficult situations that a manager can face. Each script addresses a specific scenario--for example, reprimanding an alleged sexual harasser, turning down a subordinate's promotion request, asking a superior for more staff, or complaining to a vendor about service--by offering an overview, a list of tactics, and a flowchart that contain icebreakers, pitches, rebuttals, and retorts. Each script is governed by five rules that the editors see as critical to handling management situations: 1) take control of the situation, 2) say what you want, 3) show your power before using it, 4) absorb or deflect anger, and 5) have the last word. Here's a useful and pragmatic guide for managers serious about smoothing out their rough edges and keeping little problems from escalating into big ones. --Harry C. Edwards
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