Just Say Yes!: Extreme Customer Service...How to Give It! How to Get It!

Rating:
Summary: A Good Read!
Review: In this day of extreme sports and extreme fashions, Philip R. Nulman introduces you to extreme customer service, and it is every bit as exciting as ski jumping, but without the danger. With many lively and inspiring examples - all of them useful, not just present to take up space - Nulman uses his insight and expertise to show how extreme service and the "no problem" philosophy can win customers and keep them. His entertaining book cites cases from many industries, and offers plenty of practical, usable strategies. We [...] recommend this book for business people at every level, since customer loyalty in some form or another sits at the heart of all businesses success.


Rating:
Summary: Easy, Breezey & Fact-filled
Review: This book cleverly and clearly provides insights into how businesses can enhance the customer's experience and how customers' can demand extreme service from businesses. It uses wonderful anecdotes, examples both large and small and provides tangible, practical advice on how to creatively make the customer fall in love.