Six SIgma for Transactions and Service (Six SIGMA Operational Methods)

Rating:
Summary: A GREAT RESOURCE FOR PRACTICING MANAGERS
Review: A VERY TOPICAL BOOK FOR THE PRACTICING MANAGERS WHO ARE IN THE SERVICE INDUSTRY. AUTHORS HAVE USED A VERY SIMPLE LANGUAGE TO BRING OUT THE CONCEPTS, DELVED THEM WITH SOME GOOD EXAMPLES THAT MAKE SENSE, AND HAVE OFFERED SOLUTIONS. MOST PEOPLE ARE SO BUSY AT WORK, WITH ROUTINES, THEY FORGET THE FUNDAMENTALS AND THE NEW DIMENSIONS AND THE DYNAMICS. THE KNOWLEDGE AND EXPERIENCE OF THIS TEAM OF AUTHORS IN THE FORM OF THIS BOOK, WILL BE A GREAT HELP IN INCORPORATING THE SIX SIGMA CONCEPTS, MEASURE UPTO THE CHALLENGES OF TIME THE TRANSACTIONS AND SERVICE INDUSTRY IS CURRENTLY FACING, AND IMPROVING THE BOTTOM LINE. THE OVERALL PRESENTATION OF THE BOOK IS VERY GOOD AND THE PUBLISHERS - MCGRAW HILL, AS USUAL HAVE DONE WELL.

THE AUTHORS NEED TO BE CONGRATULATED FOR DOING SUCH A FINE JOB.