Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry

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Summary: Look out, a humorous, realistic, easy read on insurance
Review: At first, I thought this book was for company employees only to find out how to put "quality" into insurance, but I was pleasantly surprised that as an insurance professional myself, I learned a great deal about the importance of quality and ethics in this industry. The authors inject some amusing anecdotes, and make you think in different terms about insurance, and how important customer service is. Read it...you'll learn and laugh at the same time.