Quality Function Deployment: Integrating Customer Requirements into Product Design

Rating:
Summary: Best collection of Japanese QFD case studies available.
Review: Dr. Yoji Akao, co-founder of the QFD methodology edits more than 25 QFD case studies from Japanese companies including Toyota, Komatsu, Matsushita, and NEC in industries far ranging from manufactured and assembled products, construction, chemical process, service, and software.

Comprehensive QFD is introduced to forever dispel the mistaken notion in the West that QFD is a House of Quality. The intense detail to other essential deployments such as quality deployment, function deployment, subsystem deployment, reliability deployment, cost deployment, technology deployment, concept development, part deployment, process deployment, QA and QC process sheets are displayed in exacting charts and tables accompanied by explanatory text by the very engineers that headed up the projects.

Mastering the case studies in this book is prerequesite to attaining QFD Master status.