Customer-Focused Quality: What to Do on Monday Morning

Rating:
Summary: Not only to be read, but to be practiced!
Review: This was a text that was required reading when I was in college. Now a manager of a tech support help desk for a software company, it is my strongest guiding light! Quick read, with tons of "tools". Once learned, these tools can be implemented into any business. Do your employees a favor, and keep them - read, implement and practice.