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Rating: 
Summary: Did I read a different book? Not impressed!
Review: After the other rave review, I was disappointed with this book. There is some advice on setting up your concierge systems (which is also an opportunity for the author to sell her contracts and software), but I was expecting more insight on her experiences as a concierge, tips and tricks on juggling clients' demands, etc. Instead, the first half of the book just covers how to start any small business. There are plenty of excellent books which cover this subject much better. Anyway, most of it is irrelevant to non-US readers because the laws are different. The last quarter of the book covers meeting planning (the author's previous business) and human resource management. So there is not much room left to write about the concierge business specifically.
If you are thinking of starting a concierge business, know nothing about small business and just want to read one book, then this could get you by. However I would not recommend starting a business with so little research! All in all, I'm glad I was able to source this book second-hand through Amazon and didn't have to pay full price!
Rating: 
Summary: This book was an excellent starting point for me !
Review: I order my book and got it quickly. I started to jump into it immediately. Although it started with business basics, I got a few ideas I did not think about. But what I really wanted was a book to get me started with my concierge business venture and this gave me a start. Now I know that I would not get everything I need, but it definitely pointed me in the right direction. I did not think I was buying a franchise for the price of the book. What it did for me was save me time in doing additional research, which is all I ever want from a book of this type.
I am looking to build a large company, which will take time, this basic primer was what I needed. I have been in business before on my own, but I need the basic start for concierge business and the Concierge Manual gave me just what I needed to move me in the right direction. If you are looking for a franchise type of book, then this may not be it. But if you want a book that gives direction and help with your start up, this book is one that you may want to purchase. It is working for me!!!!
Rating: 
Summary: Concierge Manual
Review: If you need a book to get you started, with simple directions, that does not talk at you, but guides you down a path to starting your own business as a concierge. This book will do just that! The information will provided you with a starting point and then direct you in the many way you can run your business and not have to make mistakes. This book will take you through all that you need to get started and then some.
Rating:
Summary: Concierge Manual
Review: If you need a book to get you started, with simple directions, that does not talk at you, but guides you down a path to starting your own business as a concierge. This book will do just that! The information will provided you with a starting point and then direct you in the many way you can run your business and not have to make mistakes. This book will take you through all that you need to get started and then some.
Rating:
Summary: AWESOME! The best book in the industry
Review: The best book in the industry. It has virtually everything you need and goes into extraordinary detail. If you are thinking of starting a business like this then this book is a must buy!
Rating:
Summary: This book was an excellent starting point for me !
Review: This book was really disappointing. It might be okay (maybe) for someone who has no idea where to begin starting a concierge service. But for anyone else, this book is a waste of money. I was hoping to get specific advice regarding networking with other businesses, best practices for marketing, and what challenges to watch out for. This book barely touches on those. And for anyone hoping to grow their concierge service into a big company, this book fails to talk about how to set yourself up in a way that will facilitate large amounts of growth. I got better advice from books related to starting a small business than from this book. (Entrepeneur's book "Start Your Own Business" is great.) If Giovanni's book was [less expensive], it would be worth purchasing. But [what i paid]is ridiculous.
Rating:
Summary: AWESOME! The best book in the industry
Review: This is by far the best book that I've read. It has virtually everything you need all in ONE BOOK!! If you are serious about starting a business like this one then you just have to buy this book.
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