E-Commerce Operations Management

Rating:
Summary: Well written and [manufacturing] business focused
Review: This excellent book was written as a college-level text, but is valuable to a much wider audience.

For business and technical professionals it bridges the gap among business, functional and technical stakeholders in e-commerce environments, especially those in which SAP R/3, PeopleSoft, Baan and other major ERP packages are implemented.

It systematically covers all of the major elements of any e-commerce environment, but is more suited for ERP because of the focus on supply chain and manufacturing topics. Coverage is given to the following management and operational areas: supply chain, product and process, purchasing, production scheduling, inventory, human resources and quality. In addition, the book covers reengineering, and consulting management.

Not only is it informative and promotes understanding among all stakeholders, this book is also clearly written and an easy, interesting read. I enjoyed it and have it on my list of recommendations for peers who work in the ERP environment and who need to gain an appreciation of the business and operational issues their technology supports.