Enterprise Content Services: Connecting Information and Profitability

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Summary: Author's Review
Review: Enterprise Content Services: Connecting Information and Profitability will be useful for those working in large organizations on complex information-sharing systems that support key business processes. Portals, content management, search, personalization and document-management systems require careful research into user requirements and work processes in order to be aimed at supporting revenue-generating work. The book will support your efforts to filter out "infosmog," discover who is producing and consuming information, and to what end. With this information ready to hand, designing useful metadata and consistent navigation is simpler, faster and more effective. You'll learn how to instill an enterprise publishing discipline that includes dedicated staff roles and a sustainable approach to taxonomy. With these components tied to your packaged software solution, search, security, and personalization can be made to work effectively. People, processes and content are improved; costs are reduced.

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Summary: Globe and Laugero: Lead On...
Review: From their first book, Managing Knowledge: A Practical Web-based Approach, to this one, Globe and Laugero continue to demystify Knowledge Management. Enterprise Content Services provides a set of practical steps that lead us from addressing our organization's content management needs and identifying our most valuable knowledge assets, to creating a USEFUL content management system and effectively measuring ROI. The appendix of specific vendors and their products provides a comprehensive starting point for researching who the key players are in the marketplace and what they have to offer. Unable to avoid sounding like an infomercial, I know that their methodology is effective as I've successfully incorporated it into my practice as an IT consultant. Whether you are preparing to overhaul your company's content services approach and presentation, or dipping your toe into the sea of knowledge management for the very first time: start here.

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Summary: Leaves out the critical security aspects of information
Review: I've been in the information/knowledge management business for over 10 years and this is by far the most practical book I've read on enterprise content management. The author's have done an exceptional job of providing a road map to organizations large and small. If you are just getting started with content management in your organization then this IS THE ONLY book you should read.

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Summary: An exceptional and practical look at content Management
Review: I've been in the information/knowledge management business for over 10 years and this is by far the most practical book I've read on enterprise content management. The author's have done an exceptional job of providing a road map to organizations large and small. If you are just getting started with content management in your organization then this IS THE ONLY book you should read.

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Summary: Leaves out the critical security aspects of information
Review: Making the proper company information available to the right people is a complex task capable of yielding a large amount of return on investment. Doing it properly is the focus of this book and while the authors are right about the need, they are somewhat weak on the implementation. No one disputes the advantages of employees being able to access information from the human relations department whenever they want or to examine data about the product they are working on. So, in that respect, they are largely telling us what we already know. However, that information is generally proprietary, so an integral part of the display involves making it impossible for others to see.
Where the authors are very lax is in the area of security, as can be seen by examining the index. There are only nine pages listed as even having the word security in them. No one can even consider making information available, even to employees, without considering the restrictions concerning who can and cannot access that data. Every company that I have ever encountered has a strict policy regarding what can be publicly posted and what cannot and how the access is restricted and that policy is part of every plan to make information available. The authors do not address this issue, other than to say that companies should hire one or two security experts.
In terms of how to organize data for presentation, this book is quite good. However, the lack of coverage of security issues means that you will have to look elsewhere in order to find that necessary information. And in the age of the mobile and telecommuting worker, staying within a firewall is just not an option.

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Summary: META Group Review
Review: One of the best how to books on the market. Highly recommended for those organizations strategy and a practical approach to dealing with the increasing content overload.

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Summary: Enterprise Content Services
Review: This book does an excellent job of educating business managers and IT executives about the benefits of managing corporate knowledge assets. The authors also provide detail on the human resources required to appropriately manage knowledge assets utilizing the latest technology solutions. I have not found another publication that deals with the human infrasturcture required in order to appropriately implement and support a content managment system.

I would recommend this book to anyone exploring the area of knowledge managment or corporate portals.

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Summary: Microsoft brochure
Review: This book is nothing but a fluffy brochure for Microsoft 'advanced' technology. Typical MS style over substance; for a book on content, the book has very little of it. Total waste of money. Check out the much more substantive Content Management Bible ...for an authoritative and comprehensive treatment of content management issues.