Interaction Design for Complex Problem Solving: Getting the Work Right

Rating:
Summary: An excellent book about designing complex applications
Review: Provides frameworks for exploration and discussion of designing for usefulness. Due to the youth of the field it doesn't provide complete solutions or processes.

Brings together, organizes articulately, and effectively cites authoritative resources.

Provides a strategic framework for modeling users context/work at a process vs task oriented level.

Has relevant examples of complex situations that address meaningful issues for users
- Marketing Research - optimal product mix decisions
- Healthcare - complex social and technical systems
- IT - troubleshooting sophisticated systems
- Project Mgt - managing projects