ISO 9000 Quality System Assessment Handbook

Rating:
Summary: Quality Systems Assessment
Review: Although this book is packed with information, it is a bit confusing even for the most experienced in ISO. I have personally worked with David Hoyle. Although a very pleasent person, he tends to make things far more complicated than necessary. I think his books are the same - far more complicated than they need to be.

Rating:
Summary: Unworkable
Review: In my opinion this book is completely unworkable. For a company to be able to follow this book and try to impliment what the author is suggesting would be an administrative nightmare. The company would have to be cash rich, non-competitive and be overstaffed to cope with doing things his way. I wonder if the author has any actual experience of putting in ISO 9000 in a commercial company because my company certainly could not afford to do it his way.

Rating:
Summary: Excellent book for professional auditors
Review: In my opinion this book is excellent and very useful for professional auditors. This book is written about auditing itself, but not about implementing ISO 9000. It is not just a know-how book for auditing and it gives essence of auditing from principles of auditing and auditing process to useful information for auditors. I have noted that this book is read world-wide from the fact that it has been already translated into Japanese and Spanish.

Rating:
Summary: An indispensable guide for auditors.
Review: ISO 9000 Quality System Assessment Handbook has been written primarily for auditors planning, conducting and reporting audits, and also includes much of interest for internal auditors. When reviewed by Quality World it was described as 'a handy book to assist auditors on the hoof when planning an audit away from home.' It is this audience at which the information is aimed, rather than companies trying to implement systems. For companies wishing to become and remain certified to the quality system standard, David Hoyle's ISO 9000 Quality Systems Handbook 3/e is a practical instruction manual for managing, designing, implementing, and improving quality systems.

Published in 1996, ISO 9000 Quality System Assessment Handbook was reviewed and edited by LRQA and DNV Lead Auditors before going to print. Since then, it has sold extensively around the world, and has been translated into Japanese and Spanish.

Here follows a review that appeared in Quality Progress, in November 1997 :

'Hoyle begins by covering the basic audit process, including principles, management, planning, conducting and reporting. Up to this point, the book is like any other book on auditing. From here on, however, readers get to see the author's unique insight and depth of experience in the ISO 9000 assessment process and how it can help auditors do their jobs. While this book is intended for auditors, it provides an excellent reference for anyone involved in the ISO 9000 process... Having recently gone through an ISO 90001 audit, this book would have been invaluable. The author shares examples of nonconformities and arguments that he has seen and heard during his years of doing assessments, as well as anecdotal case studies, which help illustrate the concepts being covered'.

Eric Furness, Astronautics Corporation of America

Rating:
Summary: A very practical guide for quality system auditors
Review: Primarily written for third party auditors, the book will be also very useful to internal auditors. The first five chapters cover the auditing process, first in outline and then, more thoroughly, the four phases of an audit focussing on planning, questioning and reporting techniques. There then follow another seven chapters each intended to assist auditors in some aspect of their job with hints and tips to help auditors resolve problems they may encounter. Also included are some statistics on ISO 9000, a bibliography and a dictionary of auditing terms placed at the back for ease of use. There are also anecdotal case studies throughout the text which illustrate in a memorable manner the key concepts being examined. Supplementary information is also available on disk from the author.

Rating:
Summary: Process Management
Review: This book is geared around implementing ISO along the Business Managment Approach, essentially fortelling the coming of ISO 9000:2000.

I had tried several other "published", "easy" methods for implementing ISO and found that the routine approaches were cumbersome, secular in that they focussed on each clause, and generally was a project plan requiring that all needed to divert their attention from the business and product development to writing 'clause' related procedures. In other words, they dropped the business and development process to write these procedures that seem to fall outside the scope of the business.

This book offered for the first time a process management approach that, if sequenced properly, can merge seamlessly into the development of the business in parallel to the quality system development. I also noticed that auditors generally audited around the process management approach and not the clauses. This book provided the link I needed to develop a coherent strategy that can achieve ISO without disrupting the business and works well in both start ups and mature companies.

Rating:
Summary: Process Management
Review: This book is geared around implementing ISO along the Business Managment Approach, essentially fortelling the coming of ISO 9000:2000.

I had tried several other "published", "easy" methods for implementing ISO and found that the routine approaches were cumbersome, secular in that they focussed on each clause, and generally was a project plan requiring that all needed to divert their attention from the business and product development to writing 'clause' related procedures. In other words, they dropped the business and development process to write these procedures that seem to fall outside the scope of the business.

This book offered for the first time a process management approach that, if sequenced properly, can merge seamlessly into the development of the business in parallel to the quality system development. I also noticed that auditors generally audited around the process management approach and not the clauses. This book provided the link I needed to develop a coherent strategy that can achieve ISO without disrupting the business and works well in both start ups and mature companies.

Rating:
Summary: A true handbook
Review: This is a book that address comprehensively and rigourously all the auditing process. The effort and the success of David Hoyle to explain difficult concepts are very remarkable. The methodology "auditing by process" proposed by the author is going to be necessary with the ISO 9000 year 2000 edition. The chapter "tips for auditors" show, for example, his thorough knowledge and experience on the auditing field.

The book is very useful for me and a permanent source of inspiration on my work as quality consultant and auditor. Really this book is a true "handbook".

This book and also the others author's books are, in my opinión, clear references for the quality professional.

Rating:
Summary: A true handbook
Review: This is a book that address comprehensively and rigourously all the auditing process. The effort and the success of David Hoyle to explain difficult concepts are very remarkable. The methodology "auditing by process" proposed by the author is going to be necessary with the ISO 9000 year 2000 edition. The chapter "tips for auditors" show, for example, his thorough knowledge and experience on the auditing field.

The book is very useful for me and a permanent source of inspiration on my work as quality consultant and auditor. Really this book is a true "handbook".

This book and also the others author's books are, in my opinión, clear references for the quality professional.