Management Systems and Organizational Performance : The Search for Excellence Beyond ISO9000

Rating:
Summary: Improving Business Performance Simply
Review: Martin's book is an excellent tool for organizations beginning the journey to performance excellence. While many performance excellence experts and consultants discuss the complexities and linkages of the Baldrige model, Martin focuses on the simple parts of a system that improve an organization - the four cycles of high performance. In addition to the cycles discussion, Martin also provides a nice overview of organizational assessment, the options available for assessment, and recommendations. Throughout the book, Martin relates the four cycles and assessments to the PDCA cycle as a way of ensuring continual improvement. A must read for anyone in an organization considering adopting a performance excellence model for improvement or is already on the pathway to performance excellence!

Rating:
Summary: Improving Business Performance Simply
Review: Martin's book is an excellent tool for organizations beginning the journey to performance excellence. While many performance excellence experts and consultants discuss the complexities and linkages of the Baldrige model, Martin focuses on the simple parts of a system that improve an organization - the four cycles of high performance. In addition to the cycles discussion, Martin also provides a nice overview of organizational assessment, the options available for assessment, and recommendations. Throughout the book, Martin relates the four cycles and assessments to the PDCA cycle as a way of ensuring continual improvement. A must read for anyone in an organization considering adopting a performance excellence model for improvement or is already on the pathway to performance excellence!