CTI Solutions and Systems: How to Put Computer Telephony Integration to Work

Rating:
Summary: Good basic overview of CTI concepts, particularly telephony
Review: This book is a good introduction to CTI for someone who has little or no CTI experience but is well versed in computer technology and has a top level understanding of data networking (LAN & WAN). Readers who are contemplating evaluation and purchase of CTI Solutions for their business are well served by this text as preparation for talking to vendors but should guard against relying too heavily on the author's value judgements, which have more than a little bias in favor of one perspective on CTI implementation (a good perspective, but not the only one and not necessarily the best). For the technical reader who plans to develop CTI applications or solutions, this work is valubable mostly as background for those with very limited CTI exposure since there are limited references to standards, vendor documents, and other important reference literature, and those that exist are rapidly becoming dated (just one year after publication). This book would be a good prerequisite reading item for an undergraduate course on Computer Telephony Integration. It is recommended reading for engineers, marketing and sales associates who join our CTI solutions team with no prior CTI or Telephony experience.