How to Say It When You Don't Know What to Say: The Right Words for Difficult Times

Rating:
Summary: Outstanding book
Review: All of us face those moments in our lives when we just don't know what to say to someone because of the pain or awkwardness of the situation. Robbie Kaplan gives us honest and practical ways to handle those moments. As a mother who courageously faced the sequential deaths of her two newborn children, she understands at a very personal level how people's inability to handle these situations robs friends and family of the support and comfort they need at the times they need it most. Just as she turned her own pain into a lesson in life, this book is a valuable learning experience for all of us. This is the "Miss Manners" of difficult human situations.

Rating:
Summary: Invaluable resource
Review: An invaluable resource for clergy,mental health professionals, EVERYONE! I will keep several copies on my nearest bookshelf so I can share it with congregants and friends. Ms. Kaplan deals with every conceivable tragedy/disappointment which life thrusts upon us, and helps us help others to cope in times of despair. What a sensitive and compassionate book!

Rating:
Summary: A Practical Tool
Review: For someone working in the world of non-profits and charities, I found this book a helpful tool in dealing with many situations where you want to offer comfort to people who are facing difficult or challenging circumstances. The book offers helpful advice, examples and even sample letters for a wide variety of situations. Robbie Miller Kaplan uses her own experiences as well as consultations with many professionals to create a thoughtfull resource for anyone working in the helping professions.

Rating:
Summary: I thought it was for something else
Review: I thought this book is for all sources of saying but it's mostly about pregnancy. IMO, I think it's a boring book. Like I said I thought this book was for all kind of different situations but mostly it's about miscarage.

Rating:
Summary: Thoughtful and thorough
Review: Robbie Kaplan has given us the right words to say for just about every difficult situation imaginable. Her wise and compassionate advice will help anyone give comfort whenever and wherever needed.

Rating:
Summary: Thoughtful and thorough
Review: Robbie Kaplan has given us the right words to say for just about every difficult situation imaginable. Her wise and compassionate advice will help anyone give comfort whenever and wherever needed.

Rating:
Summary: Brilliant
Review: Robbie Miller Kaplan writes kindly about her personal ordeal in a way that is useful and informative to those of us who have not faced tragedy up close and personal. The book allows you to gather words and be prepared to communicate at times when words mandate great finesse. In addition to words the book facilitates what etiquette to exercise in delicate situations ranging across a multiple spectrum of possibilities to include terrorism. I feel this book is a must have and a keeper for sure.

Rating:
Summary: Real Advice for Real Situations
Review: There are times in everyone's lives when we just don't know what to say or do. We want to express our concern and show that we care, yet we can't muster up the words or the appropriate course of action. Instead of ignoring a situation, may I suggest reaching for How to Say It When You Don't Know What To Say. I found this user-friendly book extremely helpful. Guidelines on how to approach someone, advice on what to say and do, resources to contact, and personal anecdotes guided my path. My copy is easily accessible for reference because life happens and I want to be prepared.

Rating:
Summary: A Great Resource!
Review: Unfortunately, troubling times come up for people close to us all the time and when you least expect it. This is a great resource book to have for those unexpected occasions when you're caught off-guard and aren't sure how best to help your friend who is going through a difficult ordeal. It's scary to think that you might say or do the wrong thing when someone close to you is suffering, so this book gives that reassurance we're all looking for.

Rating:
Summary: Helping When It's Most Needed
Review: We all have times when, hearing about a friend's misfortune, we just want to hide under a blanket and curse the darkness. Hiding out won't help that friend (or the relationship,)though, and now Robbie Miller Kaplan has written a guidebook that will get even the most reluctant out to say or do the right thing. Whether it's a struggle with infertility or the ego blow of job loss, Kaplan lets us know what to say and do (together with toxic words to avoid) so we can both keep foot out of mouth and help that person heal.
This is a must-have book for those things we'd rather not think about-- filled with wisdom, resources and practical examples.