Zapp! Empowerment in Health Care : How to Improve Patient Care, Increase Employee Job Satisfaction, and LowerHealth Care Costs

Rating:
Summary: Avoid "Stallled Thinking" with Zapp!
Review: Zapp! is fun and easy to read. It is a good basic reminder of the things that good managers and leaders should know but do not always practice. The cute story discribes the benefits of listening and sharing. Too many organizations are hindered by what I call the "Communications Stall". An additonal and very uccessful approach to this problem is to use many ways of communicating (print, videos, speeches, discussions,..) and to do so often. Part 4 accurately shows that in the larger company setting, the ways that people have always done things continuously get in the way of progress. We have found that these "Traditions Stalls" and "Bureaucratic Stalls" must be questioned if they are to be avoided, and new ways found to accomplish more. For example, take the seats out of the meeting rooms to make the meeting shorter. Zapp! begins to do this by saying "There must be another way". The key to finding 2,000 percent solutions and to making much faster progress, is to ask the right questions. I look forward to Byham's next book to learn how he recommends a manager or leader get started.