How to Use Patient Satisfaction Data to Improve Healthcare Quality

Rating:
Summary: Pragmatic approach to this very important topic
Review: These authors successfully introduce, analyze and explain this crucial aspect of healthcare today: Using the data we collect.
Strengths: Focuses on managerial leadership as the fulcrum for implementing change in an organization. Good examples.
Weaknesses: Does not do statistical analysis adequate justice. (But you may find this to be a strength!)