I Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Mediation

Rating:
Summary: I hear what you say, but what are you telling me?
Review: This book has something for everyone. The step by step analysis of the mediation process is very helpful. The author takes each step of the mediation process and carefully explains how to be a more effective mediator. Each chapter is packed with details of how to become a more effective communicator, while improving the mediation process. Even the most experienced mediators can benefit from the wide range of new ideas that Ms. Madonik brings to the mediation process. I have favorite sections that include how to ask more productive questions and building instant rapport. This is a must for every mediator's personal library--sure to become a classic!
(Dana Tait, attorney-mediator, private practice,
Malibu,California).

Rating:
Summary: I hear what you say, but what are you telling me?
Review: This book has something for everyone. The step by step analysis of the mediation process is very helpful. The author takes each step of the mediation process and carefully explains how to be a more effective mediator. Each chapter is packed with details of how to become a more effective communicator, while improving the mediation process. Even the most experienced mediators can benefit from the wide range of new ideas that Ms. Madonik brings to the mediation process. I have favorite sections that include how to ask more productive questions and building instant rapport. This is a must for every mediator's personal library--sure to become a classic!
(Dana Tait, attorney-mediator, private practice,
Malibu,California).

Rating:
Summary: A NONVERBAL COMMUNICATION BIBLE
Review: This is, beyond doubt, the most practical, well-written book on nonverbal communication in print today. It not only provides a primer on noverbal communication in general, but delivers plenty of real world nut-and-bolts strategies designed to sharpen the reader's communication and negotiation skills. It demonstrates how to notice and appropriately respond to the nonverbal communication cues provided by the person you are dealing with, to the benefit of both parties. You could attend a dozen seminars on the subject and never get the breadth and depth of the information provided. The arena in which the author applies her considerable skills is mediation. But don't let that deter you if you not in the legal field. The book is a gem. Read it, enjoy it, and profit by it soon.

Rating:
Summary: A NONVERBAL COMMUNICATION BIBLE
Review: This is, beyond doubt, the most practical, well-written book on nonverbal communication in print today. It not only provides a primer on noverbal communication in general, but delivers plenty of real world nut-and-bolts strategies designed to sharpen the reader's communication and negotiation skills. It demonstrates how to notice and appropriately respond to the nonverbal communication cues provided by the person you are dealing with, to the benefit of both parties. You could attend a dozen seminars on the subject and never get the breadth and depth of the information provided. The arena in which the author applies her considerable skills is mediation. But don't let that deter you if you not in the legal field. The book is a gem. Read it, enjoy it, and profit by it soon.