Trust and Betrayal in the Workplace

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Summary: The importance of trust in the workplace.
Review: This important piece of work is written in an easy to read format which should be required reading for all business professionals. The book describes the importance of trust and why it is the core issue facing business people today. In our fast paced work lives, we need to be able to trust those we work with. Without that trust, organizations cannot run at an optimal level. I especially like the 7 steps for healing, which suggests that there is a way to establish trust in our workplaces. I plan to use this book the next time I teach Organizational Behavior, because it examines the issue in a manner which I know my students will love. Thank you Michelle and Dennis for this wonderful book!

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Summary: An exceptional analysis of how to build or repair trust
Review: Trust and Betrayal in the Workplace by Dennis & Michelle Reina This book tackles one of the most pervasive and intractable dynamics which degrade the quality of work relationships and job satisfaction. The contribution that this book makes is to provide models for analyzing how trust is undermined which then suggests ways that it might be restored. It's not helpful to just say "I don't trust him." Using the Reina's model of contractual trust, communication trust and competence trust, you would describe that breakdown more precisely. "I don't trust his behavior - it's too inconsistent" or "I don't trust that I'll get the information I need from him" or "I don't trust that he'll be able to get this job done." With the problem better articulated, it becomes possible to address it and a choice can then be made about whether to do so. The Reina's have made the subjects of Trust and Betrayal the core of their life's work to date and it shows in such simple and profound insights as "Betrayal is an experience determined by the betrayed." This is what organization executives so often miss and which saddles them with disgruntled work forces. The Reina's go on to draw distinctions between intentional and unintentional, and major and minor betrayal. This gives executives a way to understand the dynamic without ladening them or their employees with guilt or defensiveness. The book is full of exercises one can use to gain competence in building trust or repairing trust that has been damaged. It takes a real adult to take responsibility for building and repairing trust rather than just writing off others as being untrustworthy. The Reina's challenge us to be adults.

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Summary: Trust Deciphered
Review: Trust and Betrayal in the Workplace's genius lies in demystifying "trust". With clarity, depth and a great deal of illuminating pragmaticism, this book offers a concise way of; understanding what different factors build trust within oneself and with others, what levels of trust currently exist in a given situation and a sophisticated and powerful model for healing and moving thru betrayal. Finally, the chapter on "Transformative Trust" reveals an electrifying vision of what is possible when we have a foundation of trust in ourselves, others and the organization.

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Summary: Once you pick it up you won't want to put it down
Review: When I first began to read this book, I thought it would be just like all the others that I had attempted to read but never succeeded in doing so. It didn't take long for me to realize that it did indeed hold the secrets to valuable information that would definitely help me to achieve a sense of freedom in both the work force and also in my personal life. By following the simple instructions, one can fine tune all of the information read and use it to enrich your life and the lives of others. To heal and become productive again in both your personal and professional life is to truly be free. I have reflected back many times when following the 7 steps on healing and betrayal and it has become like a bible to me. Even though problems may occur, I am now able to handle them effectively and I have learned to let go. I once felt strangled and hepless, but now that I have applied these seven steps, I have a clearer sense of control. Thank you Dennis and Michelle for writing this excellent book.