Rating: 
Summary: The WORST service ever(still haven't received the phone)!!!
Review: I ordered the phone on 12.17.03 and was promised receipt in 3 business days. After unsuccessfully attempting to reach a customer service rep for over a week(waiting on hold for over an hour on 12.23) I was told on 12.29 that my order was indeed submitted, there is/was no way of knowing when the phone would arrive and that my order could not be nullified.I called again today, 01.13.14, and was given the same story. AT&T is the absolute WORST and deserve noone's business...end of story!
Rating:
Summary: Good phone, extremely poor service.
Review: On 9 December, I ordered a T616 phone from amazon.com, including an AT&T service agreement. On 12 December, this phone arrived. Upon plugging it in and turning it on, I immediately called AT&T customer service, by dialing 611 from the phone, to attempt to port my old T-Mobile phone number to this new phone. I ended up calling AT&T about 10 times, and never getting through. Twice I waited on hold for over 60 minutes, and was not connected to a representative. Both times I hung up after over an hour. Three times, I was given a recorded message saying that "due to circumstances beyond our control," ATT was unable to answer my call. Once I was asked for my phone number, then played a message saying that AT&T's system is down, followed by a click (hangup). I ended up returning the phone to Amazon, and sending a letter to AT&T asking that service be canceled. I never was able to speak to a representative. I think I will stay with my t-mobile service, thank you. I thought t-mobile's 10 minute hold times were bad, but they're nothing compared to AT&T. I would recommend the Sony Ericsson T610 Phone (T-Mobile) instead. - Jason Parsons
Rating: 
Summary: One of the nicest products I have seen in a long time
Review: The phone looks amazing, and works even better. What I like most about it is the ease of use. I do not have the time to tinker with a gadget for an hour to find out how a particular thing works. With this phone, it is really easy to browse through the menu and find out what I am looking for. The PDA feature is also great. If you use your PDA strictly for business purposes, now you can easily do without it as the phone keeps track of all your appointments and phonebook just fine. The bluetooth headset I installed also works fine and if the device is on any call is transferred to the headset automatically. Overall, the phone is a good purchase but I am a little skeptical about AT&T service. From what I have seen, the coverage seems pretty limited (and if you call the customer service for any reason, expect to be on hold for a long time - about 10-20 minutes).
Rating:
Summary: pleased overall with the phone
Review: For the most part, I like the phone. The first problem I had with the phone was when I went to make my first call. The entire phone locked up on me - the screen froze up, and none of the keys worked - I couldn't even turn it off - it finally somehow reset itself after a few minutes, but still kept freezing up when I would go to make a call, until I turned the phone off and back on again, and then it stopped freezing up when calling someone. It did freeze up on me again when I tried selecting a WAP option from one of the menus. I also get a message periodically saying that the SIM card has been dislodged, and in order to fix that, I have to turn the phone off and back on again. Other than that, the phone has worked fairly well. The back cover is very difficult to get off, though, in order to access the battery and SIM card. So far, I get good reception. I haven't had a call dropped yet. I've called AT&T 3 times so far. The first time was when the phone first froze up. (Yes, each time I called AT&T, I was on hold for a very very long time). The lady almost immediately said it was the phone and not AT&T's fault. She was very snotty and short with me. The 2nd time I talked w/ someone at ATT was to port my number. Surprisingly, this took only 2 days to port my old number - that was a pleasant ATT experience. The third time I called, it was about my first ATT bill, and the lady was very friendly and helpful and answered my questions with a pleasant attitude. The phone is nice and small and almost plane, but I like that a lot. I don't like all the other goofy phone designs - they look too wierd - clam shell, crop circles, TV remote, - ick - too Star Trecky-looking for me. The graphics are very nice, the buttons aren't too small. Like everyone else said, the screen is hard to see outside when the sun is out. The battery life is much better than in my old Nokia. It takes good pictures, only if there is enough light. I bought the cable from Sony Ericsson to download pictures to the phone - the only problem is that you can't use the cable to upload pictures from the phone to your PC using the cable (I want to send the pictures, taken using the phone camera, in email using my ISP on my PC - I could send it directly from the phone in a wireless email or MMS, but the data charges are way too expensive for me). I'll need to by a bluetoogh USB adaptor to upload pictures to my PC. Yes, you need to get the 2-year deal with ATT instead of the one year deal in order to get the bigger rebate. I did read the small print first for both the ATT rebate and the T-mobile rebate: I wanted to get a monthly plan of $30 or less, but you couldn't get the rebate at all from T-mobile unless you bought at least a $40 monthly plan, so I went with ATT.
Rating:
Summary: Phone fine - but AT&T service is a nightmare
Review: So far, I'm very happy with the phone. But I'm writing this review to warn everyone of AT&T Wireless' horrible number porting service. I've had my phone since December 6th and am still waiting to get my number ported! Even though they haven't done the port in over the month, AT&T Wireless actually had the audacity to already send me a bill! So, not only can I not receive phone calls on my new phone yet (I have to carry around the old one with my still-active T-Mobile service), but I'm also being billed by both vendors! I cannot believe that AT&T is already billing me fully on half a service! To give you an idea of my AT&T wireless nightmare: I've tried to call their PAG (Portability Administration Group) at least 20 times in the past month. Most of the time, I can't even get through and give up after 2 hours on hold. But on the 5-6 occasions that I have gotten through and explained my situation, I've always been assured that the problem would be rectified soon. Well, that has yet to be the case. As I speak, I'm on hold yet again - this time, I'm going to insist on talking to a supervisor (but I don't have much hope that this will make any difference :-( So, I'm stuck in this hell hole. When I called customer service to find out whether I could cancel my service - they told me that I would probably be charged an early cancellation fee since the service WAS activated (despite the fact that I can't receive phone calls on AT&T WS) and that I would have to write a dispute letter when I do get charged. In summary: AT&T Wireless may be ok for totally new activations without number porting, but they've got to have the most inept number portability group among all the major carriers (for comparison, a friend had his number ported from Cingular to T-Mobile within a couple days!)
Rating: 
Summary: Limited...
Review: This phone operates only in limited areas throughout the U.S. Plus, prices will come down.
Rating: 
Summary: How technology is supposed to be!
Review: I got this phone because it has Bluetooth and is compatible with iSync (the Mac OSX synchronizing software.) I wanted to have my calendar on my phone - the rest was gravy. So I plugged in my Bluetooth adapter, clicked on one control panel, it saw my phone and added it. I opened iSync, it saw my phone, I clicked on "Sync" and in less than 5 minutes TOTAL, with NO software to download/install, my calendar and contacts were on my phone. Done. No hassle. I love it! That's how technology should work!
And, for the rest - I find it intuitive to use, nice and small, and it's fun to have the camera. That was all gravy but it's good gravy!
Rating: 
Summary: Phone great ATT terrible
Review: After HOURS on the phone trying to get assistance with ATT and getting no where but transferred and put on hold, I have cancelled my service. They could not port my number like I was told. They gave me the run around all the time, I ended up with 7 different numbers to try all the time. And many times their computers were down or the department that I needed was closed. But the phone works great!
Rating:
Summary: Nice Phone but ATT is JUNK
Review: I like the phone. Cool features like Bluetooth, IR, Camera(sort of) and a colorful screen(at night). But ATT Customer Service is HORRIBLE, JUNK, WASTE. (Cann't think of any more words worst than this). It's more than a month since I requested them to transfer my number from Sprint, but in vain. I have to carry two phones all the time. At times it has taken me more than an hour to reach a human being on the ATT customer service line. VERY RUDE & HARSH Service. NOT AT ALL HELPFUL. AMAZON should stop selling ATT Service, otherwise they might spoil their reputation. Hope someone from ATT reads this review.
Rating:
Summary: Tiny package packed with goodies
Review: My seventh mobile phone and easily one of the best. The reasonable price combined w/ the small size make this the best featured phone on the market. Sony spared no expense in giving the the T616 both bluetooth and infrared, a camera, email client, 65k colors screen. One of the neatest and rarely mentioned features is an alarm/calendar system which can be programed to alert even when the phone is turned off. Save your juice and still get. Of course it has all the too fancy ring tones and games which only take up memory and might be better in a teen flip phone. The design - modern, sleek and simple. I'm not a clamshell fan, so a small, solid, one-piece unit with a large color screen is right up my alley. On the down side, AT&T's service does not allow for one-touch voicemail pick up. You must enter your password w/ evey call. A security feature, I guess, but annoying. Additionally, the screen is difficult to read in bright sunlight. My only other gripe is that there's no speaker phone. Sony was clearly going for sleek and small and for the money and size, how much more can one expect? As for AT&T's service, keep in mind quality of service depends on the region you live in and where in the region you live. Every company has cities where their service is great and where it is lowsy. So these sweeping generalizations about AT&T's service should be taken with a grain of salt. Additionally, this phone operates on a GSM network which isn't yet as all-encompassing as TDMA/CDMA... but unlike the 'DMA's allows for international use. So, whether T-Mobile or AT&T, GSM service is GSM service. On that note, only AT&T offers both GSM and DMA, though the Ericsson is designed only for GSM. Be ye warned, although this is a tri-band phone, it is not a world phone. World phones include 900/1800/1900 mhz frequencies. The T616 carries 850 in place of 900. 850 is a second N. American frequency at the expense of the standard 900mhz which covers Australia and New Zealand. If you're jonesing for this unit, the T610 substitutes 850 w/ the standard 900mhz. I highly recommend this phone for style, quality and features. As for AT&T's service, it's as good as any other similar system depending on where you are.
| 
